A disputed price
The invoice differs from the quote. Bring the agreed terms and each party’s explanation into the same case.
For solo founders and small business owners
A shared workspace to lighten the admin behind invoice disputes.
Running the business yourself or with a small team? Keep documents and customer replies together, with your AI assistant helping you prepare responses.
A worked example
Disputed invoiceexample
Invoice€1,200
Purchase order€1,080
Open question€120 discount
A disputed invoice adds another job to your day.
You already handle sales, delivery and admin. Now you need to find the quote, explain a charge, chase a reply and keep track of the conversation while payment remains on hold.
A delivery discrepancy
Your customer reports missing items. Compare the order, delivery note and documents they provide.
A disagreement over services
Your customer considers the invoiced work incomplete. Establish what was agreed, what was delivered and what remains disputed.
Working solo or with a team
Support for the responsibilities you juggle.
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Explore how to organise your dispute handling.
Handle a disputed invoice
Give each dispute a shared workspace for documents, questions and decisions, whether you run the business yourself or with a small team.
AI assistants for disputes
Let your assistant review authorised documents and prepare responses. You decide which resolution to propose to your customer.
Agreement and closing record
Retain the agreed terms and their history after the dispute. Each signatory keeps a copy they can verify independently of RIGA.
Refused invoices in Odoo
Invoicing from Odoo? Every refused invoice opens a shared case with your customer, nothing re-keyed, and the credit note you issue in Odoo closes it.
A worked example
From a price discrepancy to a written resolution.
Fictional example: a business invoices €1,200 when its customer expects €1,080. The shared case helps them investigate the difference and consider a resolution.
01
Both parties add their documents.
The supplier adds the invoice and quote. The customer provides the purchase order showing the expected discount.
02
The answer comes with supporting evidence.
The team asks whether the discount was confirmed. The sales contact adds the confirmation email. The assistant helps organise the documents and questions.
03
People approve the proposed resolution.
The supplier proposes a €120 credit note. Both parties review the proposal and sign if they accept it.
04
Each signatory keeps the closing record.
The signatories receive the agreement and verifiable history. The bookkeeper has the information needed to issue the credit note in their accounting software.
RIGA changes neither the invoice nor the parties’ accounting. Resolution depends on their agreement and does not guarantee payment.
What each case contains.
Documents and exchanges
The invoice, supporting documents and responses sit in a workspace shared with the other business.
Questions and tasks
Each request has a recipient. Your team can assign the work and review the responses.
AI assistance
Assistants can review authorised documents, prepare answers and suggest next steps. People remain responsible for formal decisions.
Agreement and history
Proposals and decisions are recorded. Each signatory can retain the closing record and verify its history.
The coordination agent organises exchanges. It does not rule on the disagreement and represents neither party.
Find each dispute and pick up where you left off.
The workspace list separates active cases, drafts and archived cases. Open the relevant case to find its documents, questions and tasks.
When you handle sales, delivery and admin yourself, each dispute still has its own workspace. The context stays together as the conversation progresses.
See how to handle a disputeHow much time goes into invoice disputes?
Estimate your monthly administrative workload using the number of disputes you handle and the total time you spend on each.
This uses your figures to estimate workload, not guaranteed savings from RIGA. Your entries stay in your browser.
Your estimated monthly workload
Enter your estimates in both fields.
Your first case
Start with the invoice, the disputed issue and your contact.
Your business
Gather the documents you have and identify who will work on the case and who can approve an agreement.
Your customer or supplier
The other business accepts its invitation, adds its documents and answers questions through the people it appoints.
A record either party can check.
Documents, exchanges and decisions are recorded. Once exported, the history can be verified offline using a public tool.
The complete workflow, including both parties’ agreement and delivery of the closing record, was demonstrated in a development environment with test identities.
Verification covers the recorded history, not the truth of the documents. A copy held on its own cannot prove completeness.
Read about security and verificationBefore you start
Does the invoice need a refusal status?
A commercial disagreement can exist without a refusal status. Discuss your case with us to arrange a workspace. Automatic refusal detection belongs to the e-invoicing workflow.
Does the other business need to participate?
Yes. It must agree to join the workspace to provide documents, answer questions and record any agreement. RIGA cannot compel participation.
Can the assistant accept a proposal for me?
No. It can prepare work within its granted permissions. It cannot sign, consent or legally bind the party.
Does RIGA provide a human mediator?
RIGA provides a software agent that coordinates exchanges. You can arrange for your lawyer or a mediation professional to join the workspace and assist you. Their access is set when they are invited.
What if we cannot agree?
You can arrange for a lawyer or mediation professional to join the existing workspace. They can review the documents, exchanges and positions already recorded, within their granted access, to understand the outstanding disagreements and help you move forward. The context is already there, so you do not need to rebuild the case for them.
See how to simplify invoice dispute admin.
The demo walks through a disputed invoice: gathering supporting documents, preparing a response with an AI assistant and recording an agreement with the customer.
Request a demo